Return & Refund Policy
At Shukr Jewelry, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Right of Return
To be eligible for a return, your item must:
- Be unused and unworn
- Show no signs of damage or excessive wear
- Include all original tags and packaging
- Be returned in the same condition in which it was received
- Be shipped using a tracked shipping service
Items that have been worn, damaged, altered, or returned incomplete may not qualify for a refund.
Please contact our customer support team and receive return approval before sending any item back. Returns sent without prior authorization may be refused and returned to the customer at their expense.
Damaged or Defective Items
If your item arrives damaged or appears to have a manufacturing defect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Clear photos of the packaging
We may request additional information or photos to properly assess the issue.
Damage resulting from improper use, accidental damage, normal wear and tear, or mishandling after delivery may not qualify for a refund or replacement.
Incorrect Item Received
If you receive an item that differs from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- The product you originally ordered
- The product you received
- Clear photos of the item received
Our team will review the information and help resolve the issue.
Return Shipping Costs
If you are returning an item because of a change of mind, ordering mistake, incorrect size, or other personal reason, the return shipping cost is the responsibility of the customer.
All returns must be shipped using a tracked delivery service. Returns without valid tracking information may not be eligible for a refund.
Shukr Jewelry is not responsible for return packages that are lost, damaged, or incomplete while being shipped back to us. We recommend using a reliable shipping provider and keeping your proof of postage until your return has been completed.
Refunds
Refunds are issued after your returned item has been received, inspected, and approved by our team.
Please allow up to 10 business days for your refund to be processed after your return has been approved.
If an item is returned in a condition that has reduced its value due to wear, damage, missing packaging, or missing components, the refund may be reduced accordingly or refused where permitted by applicable law.
Approved refunds will be issued to the original payment method used for the purchase. Once the refund has been issued by Shukr Jewelry, processing times may vary depending on your bank or payment provider.
Order Cancellation
Because orders are sent to our fulfillment process shortly after purchase, we may be unable to cancel an order once it has been placed.
If you need to request a cancellation, please contact us as soon as possible after placing your order. We will do our best to accommodate the request before the order enters fulfillment.
If an order has already been shipped, our standard return policy will apply.
If a customer refuses delivery of a package, any applicable return shipping, handling, or logistics costs may be deducted from the refund where permitted by applicable law.
Fraud & Return Abuse
Shukr Jewelry reserves the right to investigate suspicious or abusive return activity.
This may include repeated fraudulent claims, false reports of damaged or missing items, misuse of the return policy, or fraudulent payment disputes.
Where appropriate and permitted by law, we may:
- Decline fraudulent or abusive return requests
- Restrict or terminate access to our store
- Provide relevant information to payment providers
- Take appropriate action regarding suspected fraudulent activity
We may request additional information when necessary to verify a return or refund request.
Contact Us
For all return, refund, damaged-item, or exchange inquiries, please contact our support team before sending anything back:
📧 info@shukrjewelry.com
Our team will review your request and provide instructions for the next steps, including return authorization where applicable.
Please do not send a return to an address provided elsewhere on the internet or on the original package without first contacting Shukr Jewelry.
